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Privacy policy

The following information gives you an overview of what happens to your personal data when you visit our website. We process personal data that is collected when you visit our website in accordance with the statutory provisions, in particular the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG new 2018). We always act in accordance with the principles of data minimization, purpose limitation and necessity. Personal data is all data with which you can be personally identified.

This privacy policy applies to the following services operated by us

  • (website)
  • (self-service portal)

We offer further services through external operators, to whose differing data protection agreements we refer here:

  • (status information via Atlassian Statuspage - privacy policy, English)
  • (Anonymous surveys and feedback without collecting personal data from customers and partners - privacy policy, English)


Responsible for data processing

Data processing is carried out by us as the operator of the website. You can reach us directly at Further contact details can be found in the legal notice of our website.

Data Protection Officer

Prof Dr Andre Döring
Robin Data GmbH
Fritz-Haber-Straße 9
06217 Merseburg

Phone: +49 3461 4798960


Your rights

As a data subject, you have the right to receive information about your data stored by us free of charge at any time. In addition, you can assert your rights to rectification, erasure or restriction of processing or the right to object against us at any time. This also applies to the right to data portability.

If you have provided us with your personal data on the basis of consent, you can withdraw your consent at any time. In all cases, you can contact us at any time at


Data collection on our websites and data use

The basis for data processing is Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures. We do not pass on your personal data to third parties unless we are legally obliged to do so.


Server log files

When you visit our website and the self-service portal, the browser used on your device automatically sends information to us. This information is temporarily stored in a so-called log file. The following data is collected without any action on your part and stored for 7 days:

  • IP address of the requesting computer (anonymized to 24-bit netmask in IPv4 and 48-bit netmask in IPv6)
  • Date and time of access
  • URL of the request
  • Website from which the access is made (referrer URL)
  • Browser used and, if applicable, the operating system of your computer

The processing is based on our legitimate interest so that we are able to act in the event of malfunctions.

The following data is also collected when you use the self-service portal:

  • Data changing measures with time stamp
  • User name
  • Before/after status of modified objects

Use of cookies and local storage
Authentication session cookies are set when you log in to the self-service portal. In addition, we permanently store information in your local storage to optimize the use of the portal without tracking you.

We use optional tracking cookies on parts of the website, which you must confirm.


Tracking and marketing automation


Matomo is an analysis program that we use on the website to analyze data without transferring it to third parties. Matomo does not store any personal data. It is therefore not possible to draw conclusions about your person. Data is collected and stored without any action on your part:

  • IP address of the requesting computer (anonymized to 16-bit netmask in IPv4 and 48-bit netmask in IPv6)
  • Date and time of access
  • URL of the request
  • Website from which the access is made (referrer URL)
  • Browser used and, if applicable, the operating system of your computer

The raw data is stored for 180 days, aggregations for 13 months.

The processing is based on our legitimate interest, for example to optimize the accessibility of information on our website.

You can object to the processing:

Airmail newsletter

When you register for our Airmail newsletter, your e-mail address will be used for our own advertising and information purposes until you unsubscribe. You will receive information by e-mail on current topics as well as e-mails for special occasions. The e-mails may be personalized and individualized based on our information about you.

Unless you have given us your consent in writing, we use the so-called double opt-in procedure to subscribe to our Airmail newsletter, i.e. we will only send you a newsletter by e-mail if you have expressly confirmed to us beforehand that we should activate the newsletter dispatch. We will then send you a notification e-mail and ask you to confirm that you wish to receive our newsletter by clicking on a link contained in this e-mail.

We use a self-operated system to send the Airmail newsletter (see Marketing automation) and do not pass on your personal data to third parties.

The legal basis for the processing of your data is your consent in accordance with Art. 6 para. 1 lit. a) GDPR if you have expressly registered for the newsletter. Within the framework of the legal requirements, it is also possible that you may receive our Airmail newsletter from us without express consent because you use our services, we have received your e-mail address in this context and you have not objected to receiving information by e-mail. In this case, the legal basis is our legitimate interest in the transmission of information in accordance with Art. 6 para. 1 lit. f) GDPR.

If you no longer wish to receive newsletters from us, you can revoke your consent at any time with effect for the future or object to further receipt of the newsletter. Simply use the unsubscribe link contained in every newsletter or send a message to us or our data protection officer.


Marketing automation

We use "Mautic" - an open source tool for marketing automation - on certain parts of our website (*). This is an analysis and automation software for the allocation and storage of usage data (e.g. browser used, last page visited, duration of visit). The software uses this information to individualize our communication measures and better align them with the interests of each individual user. The software also helps us to better understand the success of individual measures. These purposes also constitute our legitimate interest in processing the data in accordance with Art. 6 para. 1 lit. f GDPR. However, you primarily give your consent in accordance with Art. 6 para. 1 lit. a GDPR, which you can revoke at any time in the cookie settings on our website. "Mautic" is hosted by us on servers operated by us. There is no general transfer of data to third parties.

The mode of operation of "Mautic" is expressed by:

Landing pages

Landing pages (*) are special websites that have been defined as the target of advertising campaigns. They usually contain interaction options, e.g. for downloading white papers, making appointments for meetings or checklists and forms for recording information about you.

E-mail marketing and campaigns

See point Airmail newsletter

The software uses various technical processes to allocate the individual activities of individual users:

Tracking pixels

In order to recognize whether an e-mail has been opened, for example, "Mautic" uses so-called tracking pixels. These are used to load a small graphic from the provider's server, which has previously been assigned to an individual user profile.

Personalized web links

In order to recognize whether, for example, a user accesses a link from an e-mail, "Mautic" adds a unique identifier to these links, which has previously been assigned to an individual user profile.

Data collected

The data collected by us is about

  • the activity on our landing pages (*)
  • Page views of landing pages and length of stay of the website visit
  • the click path of the respective visitor
  • Downloads of files provided via the
  • Openings of emails from our Airmail newsletter and campaigns

When registering on the website or downloading a white paper, we collect contact data (such as company, name, e-mail address, optional telephone number) through the use of "Mautic".

We collect and use data with "Mautic" only to the extent that it is necessary to achieve our business objectives. The data will not be transmitted to third parties at any time.

You can object to the use of "Mautic" at any time. To do so, you can send us an e-mail at any time to

Data security

We take all necessary technical and organizational security measures to protect your personal data from loss and/or misuse. All members of our team are obliged to maintain confidentiality in accordance with § 53 BDSG (new).