Support during Christmas and New Year's 2020

written by Christian Theune on 2020-12-23

After a taxing year 2020 everyone is looking for a quiet holiday period. We hope you will find some quiet time to recover and our support team will take care of any emergencies – just in case – if they should happen.

During the holiday season we provide support for SLA customers based on their SLAs and on regular working days we provide business-critical support for all of our customers. This means we'll postpone planned / feature work until after the holiday season but will fix business-critical issues even if not guaranteed by an SLA.

Here is our holiday schedule for the upcoming weeks:

DateDayHolidayConditions
2020-12-24ThursdayChristmas EveSLA emergency support
2020-12-25FridayChristmas DaySLA emergency support
2020-12-26SaturdayBoxing DaySLA emergency support
2020-12-27SundayWeekendSLA emergency support
 
2020-12-28MondayHoliday Seasonnon-SLA business critical support
2020-12-29TuesdayHoliday Seasonnon-SLA business critical support
2020-12-30WednesdayHoliday Seasonnon-SLA business critical support
2020-12-31ThursdayNew Year's EveSLA emergency support
2021-01-01FridayNew Year's DaySLA emergency support
2021-01-02SaturdayWeekendSLA emergency support
2021-01-03SundayWeekendSLA emergency support
 
2021-01-04MondayHoliday Seasonnon-SLA business critical support
2021-01-05TuesdayHoliday Seasonnon-SLA business critical support
2021-01-06WednesdayEpiphanySLA emergency support
2021-01-07ThursdayHoliday Seasonnon-SLA business critical support
2021-01-08FridayHoliday Seasonnon-SLA business critical support

We wish all of you a merry christmas and hope that you and your loved ones are all safe!

Please help fighting Covid-19 by practicing social distancing and following advice from your public and health care officials wherever you are!

Get in touch

Call us or send us an email.

Contact
mail: mail@flyingcircus.io
fon: +49 345 219 401 0
fax: +49 345 219 401 28

Address
Flying Circus Internet Operations GmbH
Leipziger Str. 70/71
06108 Halle (Saale)
GERMANY


Commercial register
AG Stendal as HRB 21169
VAT ID: DE297423633

Managing Directors:
Christian Theune, Christian Zagrodnick

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