Support during Christmas and New Year's 2020
After a taxing year 2020 everyone is looking for a quiet holiday period. We hope you will find some quiet time to recover and our support team will take care of any emergencies – just in case – if they should happen.
During the holiday season we provide support for SLA customers based on their SLAs and on regular working days we provide business-critical support for all of our customers. This means we'll postpone planned / feature work until after the holiday season but will fix business-critical issues even if not guaranteed by an SLA.
Here is our holiday schedule for the upcoming weeks:
| Date | Day | Holiday | Conditions |
|---|---|---|---|
| 2020-12-24 | Thursday | Christmas Eve | SLA emergency support |
| 2020-12-25 | Friday | Christmas Day | SLA emergency support |
| 2020-12-26 | Saturday | Boxing Day | SLA emergency support |
| 2020-12-27 | Sunday | Weekend | SLA emergency support |
| 2020-12-28 | Monday | Holiday Season | non-SLA business critical support |
| 2020-12-29 | Tuesday | Holiday Season | non-SLA business critical support |
| 2020-12-30 | Wednesday | Holiday Season | non-SLA business critical support |
| 2020-12-31 | Thursday | New Year's Eve | SLA emergency support |
| 2021-01-01 | Friday | New Year's Day | SLA emergency support |
| 2021-01-02 | Saturday | Weekend | SLA emergency support |
| 2021-01-03 | Sunday | Weekend | SLA emergency support |
| 2021-01-04 | Monday | Holiday Season | non-SLA business critical support |
| 2021-01-05 | Tuesday | Holiday Season | non-SLA business critical support |
| 2021-01-06 | Wednesday | Epiphany | SLA emergency support |
| 2021-01-07 | Thursday | Holiday Season | non-SLA business critical support |
| 2021-01-08 | Friday | Holiday Season | non-SLA business critical support |
We wish all of you a merry christmas and hope that you and your loved ones are all safe!
Please help fighting Covid-19 by practicing social distancing and following advice from your public and health care officials wherever you are!
Get in touch
Call us or send us an email.
Contact
mail: mail@flyingcircus.io
fon: +49 345 219 401 0
fax: +49 345 219 401 28
Address
Flying Circus Internet Operations GmbH
Leipziger Str. 70/71
06108 Halle (Saale)
GERMANY
Commercial register
AG Stendal as HRB 21169
VAT ID: DE297423633
Managing Directors:
Christian Theune, Christian Zagrodnick
